Do Not Sell My Personal Information

Last updated: 25 October 2025

At Ella Gleam, your privacy is our top priority. We value your trust and are fully committed to protecting your personal information. This statement explains our strict policy regarding how your personal data is handled, used, and safeguarded.

We want to be clear that Ella Gleam does not sell, rent, or trade any personal information to third parties under any circumstances. Your data is treated with care, confidentiality, and respect at every stage of your shopping experience.

1. Our Commitment to Data Privacy

Your personal data is collected and used only for legitimate business purposes that are directly related to providing you with the best possible shopping experience. These purposes include:

  • Processing and fulfilling your orders
  • Providing order status updates and delivery notifications
  • Responding to customer service inquiries
  • Managing exchanges, returns, and refunds
  • Sending order-related emails or important service updates
  • Improving website functionality and product offerings
  • Preventing fraud, unauthorized transactions, or misuse of our website

We never use your information for any purpose that is not clearly connected to your interaction with our store.

2. Compliance with the Personal Data Protection Act (PDPA)

Ella Gleam fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We process and store your personal data in accordance with the seven key principles of the PDPA, which include:

  • Notice and Choice: You will always be informed of how your data is collected and used.
  • Disclosure Limitation: Your personal information will not be disclosed to third parties without your consent, except where required by law.
  • Security: We use advanced security measures to protect your information from unauthorized access or misuse.
  • Retention: Personal data is retained only as long as necessary to fulfill the purpose for which it was collected.
  • Access and Correction: You may request to view, correct, or update your personal data at any time.
  • Integrity: We take reasonable steps to ensure that the personal data we store is accurate, complete, and up to date.
  • Accountability: Our team is responsible for ensuring ongoing compliance with these principles.

3. How We Protect Your Personal Information

We take data security seriously. Your personal information is stored securely and accessed only by authorized personnel for legitimate business operations.

  • All sensitive data and transactions are protected using SSL (Secure Socket Layer) encryption.
  • Payment details are processed securely by trusted payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standards).
  • We continuously monitor and update our systems to maintain high levels of security and prevent unauthorized access, alteration, or loss of data.

We do not store your credit card details on our servers after payment processing is complete.

4. Your Rights Regarding Personal Data

As our valued customer, you have the right to control how your information is used. You may:

  • Request access to the personal data we hold about you.
  • Request corrections or updates to ensure your data is accurate.
  • Request deletion of your personal data where it is no longer required for business or legal purposes.
  • Withdraw consent to the processing of your personal information for specific uses such as marketing communications.

To exercise any of these rights, please contact us through the channels listed below. We will verify and process all valid requests promptly, typically within 14 business days as required under Malaysian data protection standards.

5. Third-Party Services and Data Sharing

We may share limited information with trusted third-party partners only when necessary to complete your transactions or provide essential services, such as:

  • Payment processors for secure online payments
  • Courier and logistics partners for order delivery
  • Technical service providers that help maintain website performance

Each of these partners is carefully vetted to ensure that they comply with strict data protection and confidentiality standards. Your information will never be sold or used by third parties for advertising or unrelated marketing purposes.

6. Data Retention and Deletion

We retain your personal information only for as long as it is needed to fulfill your orders, provide support, comply with legal obligations, or maintain transactional records.

When data is no longer required, it is permanently deleted or anonymized using secure methods to prevent recovery or misuse.

7. Updates to This Policy

We may update this Do Not Sell My Personal Information statement from time to time to reflect improvements in our privacy practices or changes in applicable laws. The latest version will always be posted on this page along with an updated “Last Updated” date.

8. Need Help or Have Privacy Concerns?

We are always here to assist with questions or concerns about your privacy and data rights.

Store Name: Ella Gleam

Operating Hours: Monday to Friday, 09:00 to 18:00 (GMT+8)

Email: info@ellagleam.com

Address: A-17-03, Ascenda Residence, No. 1, Jalan Arena 1, Setapak, 53200 Kuala Lumpur, Malaysia

Contact Page: https://www.ellagleam.com/pages/contact

Customer Support: We strive to respond within 48 Business Hours